Question 1

How can I book directly with ImmoStay?

Accepted Answer

Choose your desired accommodation on our website, click on 'Availability & Prices' and book directly through our booking system — no detours, no service fees.

Question 2

Is direct booking cheaper than using platforms?

Accepted Answer

Yes. When you book directly through our website, service fees from third-party platforms like Airbnb or Booking.com don't apply — saving you typically 10–15%.

Question 3

What payment methods are accepted?

Accepted Answer

We accept all major credit cards and payments through our online booking system. The available options are displayed during the booking process.

Question 4

Can I book at short notice?

Accepted Answer

Yes, often even on the same day. Simply check availability in the booking system — if it's free, you can reserve it immediately.

Question 5

Can I book for multiple months?

Accepted Answer

Yes. We offer flexible rentals — from one night to several months. For long-term stays, we'd love to hear from you directly by phone or email.

Question 6

From what time can I check in?

Accepted Answer

Regular check-in is from 4:00 PM. If you need to arrive earlier, please let us know in advance — we'll try to find a solution.

Question 7

How does self-check-in work?

Accepted Answer

Shortly before your arrival, you'll receive all access details by email including key safe code or door code, plus a short explanation. No waiting, no handover appointment — arrive when you want, around the clock.

Question 8

Will I receive arrival instructions?

Accepted Answer

Yes. Before your arrival you'll receive detailed instructions by email with the address, parking information, and access code — everything you need for your first few minutes.

Question 9

What do I do if I have problems checking in?

Accepted Answer

Our team is reachable 24/7 via WhatsApp and phone. Just call or message us — we'll help immediately and without complications.

Question 10

What's included in the accommodation?

Accepted Answer

All accommodations are fully equipped: high-speed WiFi, kitchen with oven, dishwasher and coffee machine, box spring bed, Smart TV, fresh bed linen and towels, plus basic cleaning supplies.

Question 11

Is parking available?

Accepted Answer

Most properties have a parking space directly on site or nearby. You'll find the exact details on each accommodation's page.

Question 12

Are pets allowed?

Accepted Answer

This depends on the specific accommodation. Send us a quick message before booking — we'll sort it out quickly and easily for you.

Question 13

Is there someone to contact if something goes wrong during my stay?

Accepted Answer

Yes — our team is reachable for you 24/7: via WhatsApp, phone, or email. No call centers, no automated replies. Real people, quick responses.

Question 14

Is the accommodation cleaned?

Accepted Answer

Every accommodation is professionally cleaned before your arrival. For longer stays, intermediate cleanings are available on request.

Question 15

By what time do I need to check out?

Accepted Answer

Regular check-out is by 10:00 AM. If you'd like a late check-out, please ask us in advance — depending on availability, we'll try to accommodate you.

Question 16

What should I keep in mind when checking out?

Accepted Answer

Please leave the accommodation in a tidy condition, dispose of the rubbish, and return the key as described in your arrival instructions. You'll find detailed guidance in your booking confirmation.

Question 17

What are the cancellation conditions?

Accepted Answer

Cancellation conditions depend on the chosen rate and are clearly stated during the booking process. If you have questions, contact us directly — we always find a fair solution.

Everything you need to know.

Booking & Reservation

Arrival & Check-in

Amenities & Stay

Departure & Cancellation

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